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    Help centreTroubleshootingHow to contact support

    How to contact support

    The ways to reach the Playhuman team when you need help.

    1. 1

      Use the Help or Support option in your account menu to reach us directly.

    2. 2

      Include as much detail as you can, what you were doing, your device and browser, and any error message you saw.

    3. 3

      For account or payment issues, include the email address on your account so we can find you quickly.

    4. 4

      We aim to respond as quickly as we can during beta, response times may vary.

    Tip: Screenshots help a lot, if you can grab one of the issue, attach it.

    PreviousLive stream connection problems

    More in Troubleshooting

    • Video won't play or keeps buffering
    • Can't log in to my account
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    • Live stream connection problems

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