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    Help centreTroubleshootingLive stream connection problems

    Live stream connection problems

    Troubleshoot issues joining or staying connected to live streams.

    1. 1

      Ensure you have a stable internet connection (Wi-Fi preferred over mobile data).

    2. 2

      Refresh the page and try rejoining the stream.

    3. 3

      Disable VPN or proxy if you're using one.

    4. 4

      Try a different browser. Chrome and Firefox work best.

    5. 5

      If the stream just ended, it may become available as a recorded replay shortly.

    Tip: Live streams require a minimum of 3 Mbps for smooth viewing.

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