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    Help centreTroubleshootingAudio issues during playback

    Audio issues during playback

    Fix problems with sound not working or being out of sync.

    1. 1

      Check that your device volume is turned up and not muted.

    2. 2

      Make sure the video player's volume slider isn't set to zero.

    3. 3

      Try using headphones to rule out speaker issues.

    4. 4

      If audio is out of sync, refresh the page and restart playback.

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