Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Playhuman Ltd (“Playhuman”, “we”, “us”) and govern your access to and use of the Playhuman websites, applications, creator tools, storefronts and any related services (together, the “Services”).

By creating an account, uploading content, purchasing Sparks (as defined below) or otherwise using the Services, you confirm that you have read and accepted these Terms. If you are entering into these Terms on behalf of a company, agency or network, you confirm that you have authority to bind that entity.

Some parts of the Services have additional terms, for example, our Community Guidelines, Safety Policy and Privacy Policy. Those documents are incorporated into these Terms by reference.

Creator

A person or entity approved to publish content, run a channel or sell products through the Services.

Viewer

Any person who consumes content on the Services, with or without an account.

Content

Video, audio, images, text, metadata, livestreams, comments and any other material submitted to or generated through the Services.

Sparks

The in-platform units used to unlock premium content, tip creators or purchase digital goods.

Network

A group of creators managed collectively under a shared brand or representation agreement with Playhuman.

You must be at least 16 years old to hold a viewer account and at least 18 years old to hold a creator account, receive payouts or purchase Sparks. Where local law sets a higher age of digital consent, that higher age applies.

3.1 Account security

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at security@playhuman.com if you suspect unauthorised access. We may suspend an account while we investigate a credible security concern.

3.2 Accuracy of information

You agree to provide accurate, current and complete information during registration, identity verification and payout onboarding, and to keep that information up to date.

3.3 One account per person

Unless we agree otherwise in writing, you may hold one creator account. Creating duplicate or circumvention accounts after enforcement action is a material breach of these Terms.

If you are approved as a Creator, the following additional terms apply to your use of the Services.

4.1 Your representations

You represent and warrant that you own or have all necessary rights, licences and clearances in the Content you publish, including rights in music, footage, trademarks, likeness and any third-party contributions.

4.2 Licence you grant to Playhuman

You retain ownership of your Content. You grant Playhuman a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt for formatting and delivery, publicly perform, display, distribute and promote your Content on and in connection with the Services. This licence exists solely to let us operate, market and improve the Services and ends a reasonable period after you remove the Content, except for copies retained in backups, logs or where retention is legally required.

Where you have signed a separate agreement with Playhuman, such as a Creator Agreement, that governs licensing, exclusivity or revenue share for specific Content, that agreement’s licence terms apply to that Content instead of this section, to the extent the two conflict.

4.3 Exclusivity and networks

Unless a separate signed agreement states otherwise, participation in a Network is non-exclusive and you remain free to publish elsewhere. Network-specific commercial terms, revenue splits, release schedules and licence or exclusivity terms are set out in that agreement, which prevails over this section and over section 4.2 in the event of conflict.

4.4 Disclosure and sponsorship

You must clearly disclose paid partnerships, gifted products and affiliate relationships in line with applicable advertising rules and our Community Guidelines.

You may not use the Services to submit, promote or facilitate:

• content that is unlawful, defamatory, harassing, hateful or threatening;
• sexual content involving minors, or any content that sexualises a person under 18 in any way;
• content depicting or encouraging self-harm, extreme violence or terrorism;
• material that infringes copyright, trademark, database, publicity or privacy rights;
• malware, scraping, credential stuffing, rate-limit evasion or any attempt to interfere with the integrity of the Services;
• fraudulent monetisation, artificial engagement, view inflation or manipulation of recommendation systems;
• synthetic or AI-generated media that impersonates a real person without their documented consent.

We may remove Content, restrict distribution, demonetise, suspend or terminate accounts where we reasonably believe these Terms or our Community Guidelines have been breached, or where required by law.

6.1 Sparks

Sparks are a limited, revocable licence to access digital features. They are not currency, carry no cash value outside the Services, cannot be transferred or resold, and do not accrue interest. Pricing and Spark bundles may change prospectively.

6.2 Purchases and refunds

Purchases are processed by our third-party payment providers, whose terms also apply. Digital content is delivered immediately, so where permitted by law you waive any statutory cooling-off right once delivery begins. We will honour refunds required by consumer law and may issue discretionary refunds for duplicate charges or failed delivery.

6.3 Subscriptions

Subscriptions renew automatically at the then-current price until cancelled. You may cancel at any time from account settings; access continues to the end of the paid period.

6.4 Creator payouts

Creator earnings are calculated per the applicable revenue share, less platform fees, payment processing costs, chargebacks, refunds and taxes. Payouts require completed identity and tax verification and are made on our standard payout cycle above the minimum threshold. We may withhold payouts associated with suspected fraud, chargeback abuse or unresolved rights claims.

6.5 Taxes

You are responsible for determining and paying any taxes arising from your use of the Services, including on creator earnings. Where we are required to collect or withhold tax, we will do so.

The Services, including software, design system, trademarks, logos and the Playhuman name, are owned by Playhuman or its licensors. Except for the limited rights expressly granted here, no rights are transferred to you.

7.1 Copyright complaints

We respond to valid notices of claimed infringement. Send complaints to copyright@playhuman.com with identification of the work, the location of the material, your contact details, a good-faith statement and a statement of accuracy. Repeat infringers lose access to the Services.

7.2 Counter-notices

If your Content was removed in error you may submit a counter-notice. We may reinstate the Content if the complainant does not pursue the claim.

7.3 Feedback

If you send us product feedback, you grant us an unrestricted right to use it without obligation or compensation.

Our Privacy Policy explains what personal data we collect, why we collect it, how long we keep it and the rights you have over it. Our Cookie Policy explains how we use cookies and similar technologies.

Where you act as a controller of personal data belonging to your audience, for example when you export a mailing list, you are responsible for handling that data lawfully and for honouring the rights of those individuals.

The Services integrate with third-party platforms, payment providers, analytics vendors and fulfilment partners. Your use of those services is governed by their own terms and privacy notices. We are not responsible for third-party services, and their availability may change without notice.

We work to keep the Services available but do not guarantee uninterrupted operation. We may add, modify, deprecate or remove features. Where a change materially reduces functionality you rely on, we will give reasonable advance notice unless the change is required for security, legal or emergency reasons.

Beta and early-access features are provided “as is”, may be unstable and may be withdrawn at any time.

You may stop using the Services and close your account at any time. We may suspend or terminate your access where you materially breach these Terms, where your use creates legal or security risk, or where we are required to do so by law.

On termination, your licence to use the Services ends and we may delete your Content after a reasonable retention period. Sections that by their nature should survive, including intellectual property, disclaimers, liability, indemnity and governing law, continue to apply.

To the fullest extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will meet your requirements, that Content will be accurate, or that earnings, reach or audience growth will reach any particular level.

Nothing in these Terms excludes rights you have as a consumer that cannot lawfully be excluded.

To the fullest extent permitted by law, Playhuman will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or anticipated savings, however caused.

Our total aggregate liability arising out of or relating to the Services is limited to the greater of (a) the amounts paid by or to you through the Services in the twelve months before the event giving rise to the claim, or (b) GBP 100.

We do not exclude liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited.

You agree to indemnify and hold harmless Playhuman and its officers, employees and agents from any claims, damages, losses and reasonable costs arising from your Content, your breach of these Terms, or your infringement of a third party’s rights. We will notify you of any such claim and you may not settle it in a way that imposes obligations on us without our written consent.

Before starting formal proceedings, please contact legal@playhuman.com so we can try to resolve the issue informally. We aim to respond substantively within 30 days.

If we cannot resolve the matter, the dispute will be handled in the courts identified in section 16, unless applicable consumer law gives you the right to bring proceedings in your country of residence.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory local consumer protections.

We may update these Terms from time to time. When changes are material we will notify you by email or in-product notice at least 14 days before they take effect, unless a shorter period is required by law or security. Continuing to use the Services after the effective date means you accept the updated Terms.

Questions about these Terms can go to legal@playhuman.com, or reach us through the contact page.

Playhuman Ltd, Legal Team
Millar McCall Wylie
3rd Floor, The Printworks
35–39 Queen Street
Belfast, Antrim
Northern Ireland, BT1 6EA