Seeing why subscribers cancel
A dedicated tab shows the reasons people give when they leave a paid tier.
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Open Subscribers and go to the Cancellation feedback tab.
- 2
See the reasons subscribers gave when they cancelled, like price, content fit, or technical issues.
- 3
Use this alongside your growth numbers to spot patterns, not just isolated comments.
- 4
This sits separately from your main subscriber list and growth charts.
Tip: If one reason keeps coming up, that's usually worth acting on before it shows up in your churn rate.
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